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At Detailing Shed, we're a family-owned business that genuinely wants you to be happy with your purchase.
If something isn't right, please contact us before returning anything. In many cases, we can help resolve the issue with product advice, troubleshooting, or support from our team.
This policy explains how returns, refunds and warranty-related claims are handled while respecting your rights under Australian Consumer Law.
Nothing in this policy limits or replaces your rights under Australian Consumer Law.
If a product has a major or minor failure, you may be entitled to a remedy under Australian Consumer Law. The terms below primarily apply to change-of-mind purchases and circumstances not covered by consumer guarantees.
We may accept approved change-of-mind returns subject to the following conditions:
To request a return, email info@detailingshed.com.au with:
Due to safety, hygiene, freight and manufacturer restrictions, the following products are not eligible for change-of-mind returns:
These products cannot be returned for change of mind unless required under Australian Consumer Law.
With prior approval, we may accept returns on unused and unopened items such as:
Please contact us before sending anything back.
If you believe a product isn't performing correctly, please contact us before returning it.
To help us assess the issue, please provide:
In some cases, we may ask you to return the product for inspection.
If testing shows the product is operating as intended, the matter may be treated as a change-of-mind return and the standard conditions above may apply.
Products excluded from change-of-mind returns remain ineligible for return where no fault is found.
For orders shipped to New Zealand, customers are responsible for return shipping costs when sending back:
This applies to inspections, repairs and warranty-related claims.
Due to the high cost of international freight, we are unable to cover these return shipping costs.
If you've ordered the wrong item, you're welcome to return eligible products under this policy and place a new order for the correct item.
If you're unsure which product is right for you, our team is happy to help.
Orders can be cancelled before they have been processed or dispatched.
Approved cancellations will be refunded to the original payment method less a 3% payment processing fee.
Once an order has been processed or shipped, it can no longer be cancelled. However, eligible items may still be returned under our Change of Mind Returns policy.
If your order arrives damaged, incorrect or faulty, please contact us within 10 days of delivery.
Email info@detailingshed.com.au and include:
We'll work with you to assess the issue and determine an appropriate resolution.
If your parcel appears to be missing, we'll work with the carrier to investigate.
Please allow 7-15 business days for the investigation to be completed before a resolution can be finalised.
Manufacturers occasionally update packaging, labels and colours without notice.
As a result, the product you receive may vary slightly from the images shown on our website. This alone does not constitute a fault provided the correct product has been supplied.
Discount codes must be applied during checkout.
Unfortunately, discounts cannot be applied retrospectively and we cannot refund the difference after an order has been placed.
If you're experiencing issues with a discount code, please contact us before completing your purchase.
We're always happy to help.
Email: info@detailingshed.com.auinfo@detailingshed.com.au
When contacting us, please include:
Our team will do their best to resolve your enquiry quickly and fairly.
