Returns Policy

A few important things to keep in mind when returning a product you purchased online from our website:

• We only accept unopened and unused product returns within 30 days from when the order is received otherwise it'll be returned at buyers expense.  
• A restocking fee of 7% applies.
• You will be responsible for paying for your own shipping costs for returning your item. Original Shipping costs are non-refundable. 
• Once the return is received, we will inspect the items in the package. Upon RMA approval, we will refund through the original payment method used to place the order.

Non-returnable items:

• Kranzle
• Big Boi
• Flex Tools
• Apparel
• Pressure Washer Fittings

How do I submit a return request?

To set up a return, please email info@detailingshed.com.au first for approval. You must provide your order number and the items you want to return. After you have contacted us and we review your return request, we will assign you an authorisation number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and deduct any restocking fees. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Return Address:

Send item using Australia Post to the address below (return authorisation number required).

Detailing Shed
Parcel Locker 10142 95788 
25-27 Koonya Circuit 
Caringbah NSW 2229

If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items if you have not followed this process.

Late or missing items (if applicable)

If an item has not been delivered yet, please allow 7-15 working days after Australia Post or courier has started process of tracking and locating parcel before we can refund or send out another item.
We will notify you by email or Phone once you have been refunded.

Packaging and Colour Discrepancies

Product packaging received may differ from the images displayed online and could be updated or have variations. Slight differences in colour may exist between the images advertised online and the physical product. In some instances, manufacturers may change the original colour of the product. We maintain the discretion to decline refund requests arising from variations in colour of the product and packaging. 

Warranty 
We will only provide replacements for items found to be defective within the first month of purchase. Kindly dispatch the product to us at your expense, and we will handle the return shipping costs.