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At The Detailing Shed, we’re committed to supplying premium-grade car care products. Due to the nature of many of our items, particularly chemicals, our return policy has recently been updated. Please review the following carefully before submitting a return or refund request.
Due to safety and quality control, we do not accept returns on the following items:
Unused and unopened accessories such as brushes, pads, and towels may be eligible for return, pending approval by our customer service team. Email us at info@detailingshed.com.au with your order number and photos of the item(s) to request approval.
If you receive a damaged or incorrect item, please notify us within 10 days of delivery. Send an email to info@detailingshed.com.au with your order number and clear photos of the issue. We’ll work quickly to arrange a replacement or refund if stock is unavailable.
If you're returning an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items that are lost in transit.
If an item hasn’t arrived, please allow 7–15 business days after Australia Post or the courier begins their investigation. We’ll notify you once your case is resolved and any refund or replacement is processed.
Please note: Product packaging or colours may vary from online images due to manufacturer updates. Refunds will not be issued for these variations unless the product is faulty or incorrect.