General Information:

• All orders are dispatched on the same day if placed by 12pm noon from Monday to Friday.
• During peak and sale periods there may be slight delays in dispatching.
• Delivery and tracking details will be provided in your confirmation email. We will update your order with tracking information, so you have up-to-date information on your parcel.

Delivery Options:

• Standard Shipping: 2-6 Business Days
• Express Shipping: 1-4 Business Days

Please allow extra time for delivery to regional and remote areas.

Pickup:

• Place your order online and select the 'pick up' option at checkout.
• It takes approximately 1-4 hours for your order to be ready for pickup. You will receive an email confirmation once your order is ready.
• Address: 1G, 1-3 Endeavor Road, Caringbah, NSW, 2229. (No public access to this address. This address is for scheduled pickup orders only.)

Free Delivery:

Free Shipping on orders over $150 excluding remote areas and certain weight restrictions apply for free shipping in each state. 

The following qualifies for free shipping:

• NSW & ACT: Total weight of the order is below 21kg (excluding regional and remote)
• VIC, QLD, SA, TAS & WA metro: Total weight of the order is below10kg
• QLD, WA & TAS regional: Total weight of the order is below5kg

Note: We do not ship to PO Boxes or Parcel Lockers with free shipping.

*We will not be held responsible for delays or late delivery of Australia Post or courier services.

*If a parcel does not arrive as anticipated, please allow 5-7 working days for Australia Post or couriers to complete process of tracking and locating as in most cases it turns up after 3-7 days of expected delivery. We cannot refund or send another item until this process is completed.

*We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

*Items that are over 21kg may require to pay extra freight costs if in regional or remote areas - we will contact you if this is the case.

All of our prices are in Australian dollars (AUD) and include GST(Goods and services tax)