General Information:

• All orders are dispatched on the same day if placed by 12pm noon from Monday to Friday.
• During peak and sale periods there may be slight delays in dispatching.
• Delivery and tracking details will be provided in your confirmation email. We will update your order with tracking information, so you have up-to-date information on your parcel.

Delivery Options:

• Standard Shipping: 2-5 Business Days
• Express Shipping: 1-3 Business Days

Please allow extra time for delivery to regional and remote areas.

Click and Collect:

• Place your order online and select the 'pick up' option at checkout.
• It takes approximately 1-3 hours for your order to be ready for pickup. You will receive an email confirmation once your order is ready.
• Address: 1G, 1-3 Endeavor Road, Caringbah, NSW, 2229. (No public access to this address. This address is for scheduled pickup orders only.)

Free Delivery:

Free Shipping on orders over $150 excluding remote areas and certain weight restrictions apply for free shipping in each state. 

The following qualifies for free shipping: We select whether we use courier or Australia Post depending on address. if you would like to ship with Australia Post please select Parcel Post.

• NSW & ACT: Total weight of the order is below 21kg (excluding regional, country areas and bulky items)
• VIC, QLD, SA, TAS & WA metro: Total weight of the order is below 10kg
• QLD, VIC, SA, WA & TAS outer & regional: Total weight of the order is below 5kg
• NT - excluded from free shipping
• NZ - excluded from free shipping 

Note: We do not ship to PO Boxes or Parcel Lockers with free shipping.

*We will not be held responsible for delays or late delivery of Australia Post or courier services.

*If a parcel does not arrive as anticipated, please allow 5-7 working days for Australia Post or couriers to complete process of tracking and locating as in most cases it turns up after 3-7 days of expected delivery. We cannot refund or send another item until this process is completed.

*We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

*Items that are over 21kg may require to pay extra freight costs if in regional or remote areas - we will contact you if this is the case.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)