Returns: We accept returns of all unused and unopened products within 14 days following receipt of your order, please email us for a return authorisation number beforehand, a restocking fee of 15% applies.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted and restocking fees deducted:
Non-returnable items: Kranzle Pressure Washers and Big Boi washers & blowers.
Please email us first for approval for authorisation number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and deduct any restocking fees.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing items refunds (if applicable)
If an item has not been delivered yet, please allow 5-7 working days after AusPost or courier has started process of tracking and locating parcel before we can refund or send out another item. We will notify you by email or Phone once you have been refunded.
We only replace items if they are defective within 1 month of purchase.
If you need to exchange it for the same item, send us an email to email@example.com and send item using Australia Post to the address below (return authorisation number required).
You will be responsible for paying for your own shipping costs for returning your item. Original Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items if you have not followed this process.