Closure Dates: Orders placed from 20 Dec 2024 to 5 Jan 2025 will ship on 6 Jan 2025.
Closure Dates: Orders placed from 20 Dec 2024 to 5 Jan 2025 will ship on 6 Jan 2025.
Please allow extra time for delivery to regional and remote areas.
Free Shipping on orders over $150 excluding remote areas and certain weight restrictions apply for free shipping in each state.
The following qualifies for free shipping:
Note: We do not ship to PO Boxes or Parcel Lockers with free shipping.
*We will not be held responsible for delays or late delivery of Australia Post or courier services.
*If a parcel does not arrive as anticipated, please allow 5-7 working days for Australia Post or couriers to complete process of tracking and locating as in most cases it turns up after 3-7 days of expected delivery. We cannot refund or send another item until this process is completed.
*We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
*Items that are over 21kg may require to pay extra freight costs if in regional or remote areas - we will contact you if this is the case.
All of our prices are in Australian dollars (AUD) and include GST(Goods and services tax)
A few important things to keep in mind when returning a product you purchased online from our website:
Non-returnable items:
How do I submit a return request?
To set up a return, please email info@detailingshed.com.au first for approval. You must provide your order number and the items you want to return. After you have contacted us and we review your return request, we will assign you an authorisation number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and deduct any restocking fees. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items if you have not followed this process.
Late or missing items (if applicable)
If an item has not been delivered yet, please allow 7-15 working days after Australia Post or courier has started process of tracking and locating parcel before we can refund or send out another item. We will notify you by email once you have been refunded.
Packaging and Colour Discrepancies
Product packaging received may differ from the images displayed online and could be updated or have variations. Slight differences in colour may exist between the images advertised online and the physical product. In some instances, manufacturers may change the original colour of the product. We maintain the discretion to decline refund requests arising from variations in colour of the product and packaging.
We're here to help
If you need to contact us for advice on any of the products, please email us at info@detailingshed.com.au
Please include description of the product you are interested. Some info of you car, and also what you are trying to achieve.
We may also review our blogs for product recommendations.
