Return & Refund Policy

At Detailing Shed, we're committed to supplying premium-grade car care products. Please review the following before submitting a return or refund request.

Version 1.2 · Last updated: 18 August 2026

At a Glance

Your Rights Under Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL). If a product has a major or minor failure (for example, it's faulty, unsafe, not fit for purpose, or significantly different from how it was described), you're entitled to a repair, replacement, or refund under the ACL, regardless of the store credit, restocking fee, or timeframe terms below.

The terms in the rest of this policy apply to change-of-mind returns and other situations that aren't covered by a consumer guarantee.

Change-of-Mind Returns

We accept change-of-mind returns for store credit only, on items that are unopened and unused, within 30 days of the delivery date.

• A 10% restocking fee applies to all approved returns.
• Return shipping is paid by the customer. Original shipping fees are non-refundable.
• Returns must be approved by our team before being sent back. Email info@detailingshed.com.au with your order number and photos of the item(s).
• Once we receive and inspect the return, we'll issue store credit (minus applicable fees).

Items we can't accept back

Due to safety, hygiene, and quality control, the following are never eligible for change-of-mind return:

• Chemicals or liquid products
• Ceramic Coatings
• Apparel
• Pressure Washer Fittings
• Any product from Kranzle or Big Boi. This applies to the full range from these two brands (machines, accessories, and parts alike), not just chemicals or liquids from them.

Items we can accept back (with approval)

Unused, unopened accessories such as brushes, pads, and towels may be eligible, subject to approval from our team. Email us first with your order number and photos before sending anything back.

“My product isn’t performing”: what happens next

If you believe a product isn't working properly, contact us first rather than returning it straight away. Here's how we handle it:

1. Tell us what's happening. Email info@detailingshed.com.au with your order number, a description of the issue, and photos or video if possible.
2. We assess it. In most cases we can diagnose the issue from your description/photos; occasionally we may ask you to send the item back for inspection. You cover the cost of shipping it to us.
3. If we confirm a genuine fault, you're covered under the Australian Consumer Law above, and we'll arrange a repair, replacement, or refund at no cost to you, and reimburse the shipping cost you paid to send it back for inspection.
4. If we test the item and it's working as intended, it isn't a fault under the ACL, and the claim is treated as a change-of-mind return instead, meaning the standard terms above apply (store credit, 30-day window, unopened/unused condition, 10% restocking fee, shipping cost not reimbursed). Items in the non-returnable list above (including chemicals and the Kranzle/Big Boi brands) can't be returned on this basis either, since they're excluded from change-of-mind returns entirely.

If you've told us in advance the specific job you needed a product to do and it can't do that job, let us know. That can still count as a failure under the ACL even if the product otherwise works normally.

New Zealand orders: polishers/buffers and pressure washers

For orders shipped to New Zealand, if a polisher/buffer or pressure washer needs to be sent back to us for inspection, repair, or a warranty claim, return shipping is paid by the customer. Given the cost of international freight, we're not able to cover shipping on these two product categories for New Zealand orders, even where a fault is confirmed.

Exchanges

Yes, if you ordered the wrong product, return it under the policy above and place a new order for the correct item.

Order Cancellations

You can cancel an order any time before it's been processed or shipped. A 3% transaction fee (covering payment processing costs) is deducted from the refund; the remainder goes back to your original payment method.

Once an order has been processed or dispatched, it can no longer be cancelled, but you can still return the items under the Change-of-Mind Returns policy above.

Damaged, Defective, or Incorrect Items

Notify us within 10 days of delivery at info@detailingshed.com.au with your order number and clear photos. We'll arrange a replacement, or a refund if stock isn't available, at no cost to you. If we need the item sent back to us first, we'll cover or reimburse that return shipping too, since the item is faulty, damaged, or incorrect rather than a change of mind (this doesn't apply to New Zealand orders for polishers/buffers and pressure washers, per above).

Shipping Insurance (for approved returns)

For any return worth over $50, we recommend a trackable shipping service or shipping insurance. We're not responsible for returned items lost in transit.

Missing Deliveries

If your order hasn't arrived, please allow 7–15 business days after Australia Post or the courier begins their investigation. We'll be in touch once it's resolved and any refund or replacement has been processed.

Packaging & Colour Disclaimer

Product packaging or colours may differ from the images on our site due to manufacturer updates. This isn't grounds for a refund unless the product itself is faulty or incorrect.

Discount Codes

Discount codes must be applied at checkout and can't be added retroactively to an existing order, and we can't refund the difference after an order is placed. Double-check your code before completing checkout. If it's not working, contact us before you finalise your purchase.

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