Return & Refund Policy
At The Detailing Shed, we’re committed to supplying premium-grade car care products. Due to the nature of many of our items, particularly chemicals, our return policy has recently been updated. Please review the following carefully before submitting a return or refund request.
GENERAL RETURN POLICY
- We only accept returns for a store credit on unopened and unused items within 30 days of the delivery date.
- A 10% restocking fee applies to all approved returns.
- Return shipping is at the buyer’s expense. Original shipping fees are non-refundable.
- Returns must be approved by our team before being sent back.
- Upon receiving and inspecting the return, we will initiate the store credit (minus applicable fees).
NON-RETURNABLE ITEMS
Due to safety and quality control, we do not accept returns on the following items:
- Chemicals or liquid products
- Ceramic Coatings
- Kranzle
- Big Boi
- Flex Tools
- Apparel
- Pressure Washer Fittings
RETURNABLE ITEMS (WITH APPROVAL)
Unused and unopened accessories such as brushes, pads, and towels may be eligible for return, pending approval by our customer service team. Email us at info@detailingshed.com.au with your order number and photos of the item(s) to request approval.
EXCHANGES
Yes, we accept exchanges. If you ordered the incorrect product and need to get something else, send it back under the returns policy and make a separate purchase for the new item.
ORDER CANCELLATIONS
You may cancel your order if it hasn't yet been processed or shipped. Please note that a 3% transaction fee will be deducted from your refund. The remaining amount will be returned to your original payment method.
Once your order has been processed or dispatched, cancellations are no longer possible. However, you can still return the items in line with our Returns Policy.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please notify us within 10 days of delivery. Send an email to info@detailingshed.com.au with your order number and clear photos of the issue. We’ll work quickly to arrange a replacement or refund if stock is unavailable.
SHIPPING INSURANCE
If you're returning an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items that are lost in transit.
MISSING DELIVERIES
If an item hasn’t arrived, please allow 7–15 business days after Australia Post or the courier begins their investigation. We’ll notify you once your case is resolved and any refund or replacement is processed.
PACKAGING & COLOUR DISCLAIMER
Please note: Product packaging or colours may vary from online images due to manufacturer updates. Refunds will not be issued for these variations unless the product is faulty or incorrect.
DISCOUNT CODES
Discount codes must be applied at checkout and cannot be added to an existing order. We are unable to apply discount codes or refund the difference once an order is processed. Please ensure any promotional codes are entered correctly before completing your purchase. If you experience any issues applying a code, feel free to contact us before finalising your order.
