General Information:
- All orders are dispatched on the same day if placed by 12pm noon from Monday to Friday.
- During peak and sale periods there may be slight delays in dispatching.
- Delivery and tracking details will be provided in your confirmation email. We will update your order with tracking information, so you have up-to-date information on your parcel.
Delivery Options:
- Standard Shipping: 2-6 Business Days
- Express Shipping: 1-4 Business Days
Please allow extra time for delivery to regional and remote areas.
Pickup:
- Place your order online and select the 'pick up' option at checkout.
- It takes approximately 1-4 hours for your order to be ready for pickup. You will receive an email confirmation once your order is ready.
- Address: 1G, 1-3 Endeavor Road, Caringbah, NSW, 2229. (No public access to this address. This address is for scheduled pickup orders only.)
Free Delivery:
Free Shipping on orders over $150 excluding remote areas and certain weight restrictions apply for free shipping in each state.
The following qualifies for free shipping:
- NSW & ACT: Total weight of the order is below 21kg (excluding regional and remote)
- VIC, QLD, SA, TAS & WA metro: Total weight of the order is below 10kg
- QLD, WA & TAS regional: Total weight of the order is below 5kg
Note: We do not ship to PO Boxes or Parcel Lockers with free shipping.
*We will not be held responsible for delays or late delivery of Australia Post or courier services.
*If a parcel does not arrive as anticipated, please allow 5-7 working days for Australia Post or couriers to complete process of tracking and locating as in most cases it turns up after 3-7 days of expected delivery. We cannot refund or send another item until this process is completed.
*We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
*Items that are over 21kg may require to pay extra freight costs if in regional or remote areas - we will contact you if this is the case.
All of our prices are in Australian dollars (AUD) and include GST(Goods and services tax)
