General Information:

• All orders are dispatched on the same day if placed by 12pm noon from Monday to Friday.
• During peak and sale periods there may be slight delays in dispatching.
• Delivery and tracking details will be provided in your confirmation email. We will update your order with tracking information, so you have up-to-date information on your parcel.

Delivery Options:

• Express Shipping: 1-3 Business Days
• Standard Shipping: 2-5 Business Days

Please allow extra time for delivery to regional and remote areas.

Click and Collect:

• Place your order online and select the 'pick up' option at checkout.
• It takes approximately 1-3 hours for your order to be ready for pickup. You will receive an email confirmation once your order is ready.
• Address: 6D, 1-3 Endeavor Road, Caringbah, NSW, 2229. (This address is for click and collect orders only.)

Free Delivery:

Free Shipping on orders over $150 excluding remote areas and certain weight restrictions apply for free shipping in each state. Trade accounts $250 minimum for free shipping.

The following qualifies for free shipping: 

• NSW & ACT metro: Total weight of the order is below 21kg (excluding regional, country areas and bulky items)
• NSW & ACT outer and regional below 10kg
• VIC, QLD, SA, TAS & WA metro: Total weight of the order is below 10kg
• QLD, VIC, SA, & TAS outer & regional: Total weight of the order is below5kg
• WA outer & regional  - excluded from free shipping
• NT - excluded from free shipping
• NZ - excluded from free shipping 

For orders with free shipping, we determine whether to use a courier service or Australia Post based on the address. If you prefer your order to be shipped via Australia Post, please select the "Parcel Post" option at checkout.

Note: We do not ship to PO Boxes or Parcel Lockers with free shipping.

Reshipping Fees

If your parcel is returned to us, the following conditions outline when additional shipping costs may apply:

• Incorrect Address:When an order is sent back because the address provided was incomplete or incorrect, the customer will be responsible for paying the postage fee to have it sent again.
• Uncollected Parcels: If the courier attempts delivery and the parcel is returned due to not being collected in time, a new shipping fee will be required before we can resend it.
• Damaged in Transit: If your order comes back to us because it was damaged during delivery, we will resend it at no extra cost to you.
• Other Shipping Problems: If the return is caused by a delivery issue outside the control of both the customer and our business, we will cover the cost of sending the order again.

*We will not be held responsible for delays or late delivery of Australia Post or courier services.

*If a parcel does not arrive as anticipated, please allow 5-7 working days for Australia Post or couriers to complete process of tracking and locating as in most cases it turns up after 3-7 days of expected delivery. We cannot refund or send another item until this process is completed.

*We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

*Items that are over 21kg may require to pay extra freight costs if in regional or remote areas - we will contact you if this is the case.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)

Return & Refund Policy

At The Detailing Shed, we’re committed to supplying premium-grade car care products. Due to the nature of many of our items, particularly chemicals, our return policy has recently been updated. Please review the following carefully before submitting a return or refund request.

GENERAL RETURN POLICY

• We only accept returns for a store credit on unopened and unused items within 30 days of the delivery date.
• A 10% restocking fee applies to all approved returns.
• Return shipping is at the buyer’s expense. Original shipping fees are non-refundable.
• Returns must be approved by our team before being sent back.
• Upon receiving and inspecting the return, we will initiate the store credit (minus applicable fees).

NON-RETURNABLE ITEMS

Due to safety and quality control, we do not accept returns on the following items:

• Chemicals or liquid products
• Ceramic Coatings
• Kranzle
• Big Boi
• Flex Tools
• Apparel
• Pressure Washer Fittings

RETURNABLE ITEMS (WITH APPROVAL)

Unused and unopened accessories such as brushes, pads, and towels may be eligible for return, pending approval by our customer service team. Email us at info@detailingshed.com.au with your order number and photos of the item(s) to request approval.

EXCHANGES

Yes, we accept exchanges. If you ordered the incorrect product and need to get something else, send it back under the returns policy and make a separate purchase for the new item.

ORDER CANCELLATIONS

You may cancel your order if it hasn't yet been processed or shipped. Please note that a 3% transaction fee will be deducted from your refund. The remaining amount will be returned to your original payment method.

Once your order has been processed or dispatched, cancellations are no longer possible. However, you can still return the items in line with our Returns Policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please notify us within 10 days of delivery. Send an email to info@detailingshed.com.au with your order number and clear photos of the issue. We’ll work quickly to arrange a replacement or refund if stock is unavailable.

SHIPPING INSURANCE

If you're returning an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items that are lost in transit.

MISSING DELIVERIES

If an item hasn’t arrived, please allow 7–15 business days after Australia Post or the courier begins their investigation. We’ll notify you once your case is resolved and any refund or replacement is processed.

PACKAGING & COLOUR DISCLAIMER

Please note: Product packaging or colours may vary from online images due to manufacturer updates. Refunds will not be issued for these variations unless the product is faulty or incorrect.

DISCOUNT CODES

Discount codes must be applied at checkout and cannot be added to an existing order. We are unable to apply discount codes or refund the difference once an order is processed. Please ensure any promotional codes are entered correctly before completing your purchase. If you experience any issues applying a code, feel free to contact us before finalising your order.

We're here to help

If you need to contact us for advice on any of the products, please email us at info@detailingshed.com.au

Please include description of the product you are interested. Some info of you car, and also what you are trying to achieve.

We may also review our blogs for product recommendations.